Art by Creachivity

Store Policies

STORE POLICIES

CREACHIVITYSHOP STORE POLICIES
& TERMS OF SERVICE

Last Updated April 6, 2025

By placing an order in my shop, you agree to all store policies stated herein.

The customer will be herein addressed as “the customer” and CreachivityShop will be addressed as “the shop”

I. REFUND/RETURN/EXCHANGE POLICIES

  1. All sales are FINAL.
    1. Refunds, returns, and exchanges,  are NOT allowed nor automatically granted
    2. Should malicious actions and fraudulent behavior be exercised, customer will be banned from the shop.
  2. Mistakes due to customer negligence will not be refunded nor exchanged.
    1. Examples are, but not limited to, the following: if customer ordered a different item/size/design/color by mistake, accidentally ordered an extra quantity by mistake, inputted incorrect address, mishandled and broke their own item etc.
  3. Refunds and replacements are only granted if proved fault of the shop
    1. Examples are, giving you the wrong item/size/design/color by mistake, mislabeling the package
    2. Defective & damaged items will be discussed on a case-to-case basis
      1. if it’s clear it’s damaged prior to packaging & shipment, shop will replace, partially refund, or fully refund the item depending on circumstance.
        1. Examples are, but not limited to, stained items, dysfunctional  / defective items, dirty items, etc.
      2. if the item is damaged in transit/due to negligence of the courier, we can reach out to the courier and open a case for package mishandling. During the transit between me and you, the couriers are responsible for the package. However the way we can handle this differs from country to country so please reach out to me!
      3. If the package is damaged due to mishandling by the customer, it will not be refunded nor replaced. Examples are, but not limited to, dropping the item, stepping on the item, tearing/cutting the item upon opening the package, spilling liquids on it, etc. 
  4. Communication is key to any issues.
    1. If you have any issues with your order, kindly send me a message at the contact page or send me an email at support@creachivityshop.com so we can discuss it!

II. RETURN-TO-SENDER PACKAGE POLICIES

  1. Return-to-sender packages due to customer negligence will NOT be refunded
    1. For example, if you ordered a different item/size/design/color by mistake, incorrect address, forgot to tell me change of address, nobody home, failure to pick up at post office, package was refused, unpaid customs fees etc
    2. You may opt to have it re-shipped as long as you pay for the shipping fees again
    3. Items will not be shipped nor refunded if you refuse to pay for reshipment. The shop will not bear the cost of re-shipment in circumstances of customer negligence
  2. Return-to-sender packages due to shop’s negligence will be reshipped and covered for
    1. for example, if the package was mislabeled by the shop, sent to the wrong address, failed to file the export form, etc.
    2.  Shipping information will be double-checked with you and you will not need to pay any fees in this circumstance
  3. Unspecified reason
    1. Sometimes packages get returned to sender for the weirdest reasons. Just contact us so we can both investigate the situation!

III. PACKAGE LOSS/DAMAGE POLICIES 

  1. All packages will be shipped in standard kraft bubble mailers.
    1. All items will be wrapped with extra bubble wrap to cushion the item during transit
    2. Paper-based merchandise will be shipped flat and backed with chip boards and shipped in standard bubble mailers to avoid bending and damage.
    3. Mixed media packages or packages with large quantities will be shipped in cardboard mailer boxes or alternative packaging depending on the item to ensure safe transit of items.
    4. You may opt to pay extra to use extra packaging material (e.g. more bubble wrap, switch to cardboard box etc.) just send me an email at support@creachivity.com!
  2. The shop will NOT be held liable for any loss or damages caused by the courier.
    1. The shop is a small business that relies on external courier services to ship items; the shop does not own a shipment company, a fulfillment center or similar courier services
    2. The couriers I’m currently partnered with are always updated in the shipping information page of my shop.
    3. Once the package has been turned over to the couriers and tracking number has been given to you, it is no longer under my care or jurisdiction and is now under the responsibility of the couriers
  3. If a package becomes lost in transit, it will NOT be replaced nor refunded.
    1. I will try my best to assist you should you encounter any issues with your shipment and are willing to communicate with the couriers on my side if possible. In most cases the package can still be found and sent to you even if it’s late.
    2. In the event that the package becomes lost/irretrievable I cannot offer replacements nor refunds since it is a courier issue and not the shop’s fault.
      1. I would encourage you to open a case towards the courier who handled the package in your country. You may be able to get compensation for your lost items

IV. TARIFFS / IMPORT FEES

  1. Definition of Tariffs
    1. Tariffs are duty (tax) implemented to you by your government or customs enforcement. Your country is essentially charging you a specific tax / fee / value for importing goods
    2. The value of tariffs and/or import fees differ from country to country.
  2. Liability of tariffs/other import costs
    1. The shop is NOT liable for any tariffs or import costs that any corresponding government imposes on its citizens
    2. It would be the responsibility of the customer to fulfill any fees necessary in order to receive the item
    3. The shop will not be responsible for any consequences that occur should the customer refuse to accept or pay for any import fees or requirements imposed by your own country’s laws.
      1. Policies differ from country to country, but the package is either returned to the sender or disposed of. The shop has no authority or control over this

V. OTHER ISSUES 

  1. Should any other issue occur, the customer is encouraged and obligated to reach out to the shop via email at support@creachivityshop.com or in the shop’s Contact Page. The shop would happily discuss and assist you with your order 🙂

By placing an order in my shop, you agree to all store policies stated herein.

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