Store Policies

STORE POLICIES

By placing an order in my shop, you agree to all store policies stated herein.

❈ REFUND/RETURN/EXCHANGE/CANCELLATION POLICIES ❈

All sales are FINAL. Refunds, returns, exchanges and cancellations are NOT allowed.

Exceptions are made for parcels damaged through a problem on my end or for items with order goals (check product description). I will happily discuss the matter with you should you encounter a problem with your shipment. Should the order goal not be met for certain products, the items will be automatically refunded to the customer at the end of the order period.

❈ RETURN-TO-SENDER PACKAGE POLICIES ❈

Return-to-sender packages due to customer negligence will NOT be refunded (e.g. wrong item, incorrect address, forgot to tell me change of address, nobody home, failure to pick up at post office, package was refused, unpaid customs fees etc.) but you may opt to have it re-shipped as long as you pay for the shipping fees. Items will not be shipped nor refunded if you refuse to pay for reshipment.

Return-to-sender packages due to our own negligence will be reshipped and covered for (e.g. package was mislabelled, sent to the wrong address, gave the wrong item etc.). Shipping information will be double-checked and you will not need to pay any fees.

If you are not sure as to what caused the package return, feel free to email and discuss it with me!

❈ PACKAGE LOSS/DAMAGE POLICIES ❈

All packages will be shipped in standard kraft bubble mailers. Paper-based merchandise will be shipped flat and backed with chip boards and shipped in standard bubble mailers to avoid bending and damage. You may opt to pay extra to use extra packaging material (e.g. more bubble wrap, switch to cardboard box etc.) just send me an email at support@creachivity.com!

We will NOT be held liable for any loss or damages caused by the courier. I rely on external courier services such as PHLPost and JRS Express. Once the package has been turned over to the couriers and tracking number has been given to you, it is no longer under my care or jurisdiction.

If a package becomes lost in transit, it will NOT be replaced nor refunded. I will try my best to assist you should you encounter any issues with your shipment and are willing to communicate with the couriers on my side if possible, but in the event that the package becomes lost/irretrievable I cannot offer replacements nor refunds since it is a courier issue and not my fault.

❈ OTHER ISSUES ❈

Should any other issue occur, please reach out to me via email at support@creachivityshop.com! I would happily discuss and assist you with your order 🙂

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