Order Tracking

Order Tracking

Track an Order

Enter your order number to track

Order Tracking Guide

  1. Order placed – order placed, no action taken
  2. Pending Payment – order placed, awaiting payment
  3. Payment Received – Order added in queue
  4. On Hold – See “What to do if my item is on hold?” below
  5. Processing Phase – Items are in production
  6. Packing Orders – Orders are being sorted and packed
  7. Completed – Order processed, tracking has been sent and is en route to your shipping address. Once it has reached this phase, the items are no longer under my jurisdiction/responsibility. Contact your local postal service if you have any issues.

Once you receive your tracking number, you may track its status at the following websites:

INTERNATIONAL (PHLPOST): https://tracking.phlpost.gov.ph/

PHILIPPINES (LBC): https://www.lbcexpress.com/track/

PHILIPPINES (JRS): http://www.jrs-express.com/home/Tracking

 

Did not receive a tracking number? Send an email at support@creachivityshop.com with the subject line “Order# – Tracking Request

  • Order not found: Kindly wait for 24-72 hours for your order to reflect in the shop’s tracking system
  • Order not updating: please check the pre-order schedule first before sending an email!

If your order still does not reflect nor update after 24-72 hours, kindly send me an email at support@creachivityshop.com with subject line “Order # – Update Status

Possible reasons why your order is placed on hold:

  • Payment has not yet been received
  • Order has not yet reflected in the queue
  • Error in item production
  • Order status has not yet been updated

If you have concerns regarding the status of your order, you may send an email at support@creachivityshop.com

  • Change of Address: As long as your order status has not yet reached “On queue for shipping” you are free to request a change in address!
  • Change to convention pick-up: This will depend on the convention, I am not always available for order pick ups due to luggage weight, ask me for my availability first!

Send an email with your new shipping info/pick up request to support@creachivityshop.com with the subject line “Order # – Change of Address

As long as your order status has not yet reached “Packing Orders” you are free to request an order addition!

If you want to add more to your order, you may:

  • Place a new order or
  • Send an email to support@creachivityshop.com with the subject line “Order# – Add More“.
    • I will send you a new invoice for additional order so your shipping fee won’t double (however additional charges will apply if your additional items will exceed allotted package weight)

Order cancellation is NOT allowed even for the purpose of adding items/re-ordering. Please do your best to finalize your order before check out!

  • Damaged items

If the items arrive to you damaged/broken, I will be happy to replace/refund your order!

Kindly send a picture of the damaged goods at support@creachivityshop.com with the subject line “Order # – Damaged Goods” for assistance

  • Returned items: lack of form CN22

If this occurs, it is due to me forgetting to attach form CN22 to your package, I will reship your item for free!

  • Returned items: change of address

Failure to inform me of any address change. I will not grant refunds but I will be happy to reship your items if you are willing to pay for shipping fee again

  • Returned items: I was not home / forgot to pick it up

Failure to receive package. I will not grant refunds, but I will be happy to reship your items if you are willing to pay for shipping fee again

  • Returned items: unknown reason

Reason for return is usually labelled in the package, so we will have to wait for me to receive it first. Depending on the reason, I may grant reshipment or refunds.

Once your items have been shipped, it is no longer under my jurisdiction/responsibility.

Please contact your local post office/courier branch if you suspect that your order is delayed/lost.

I will NOT reproduce/re-ship/refund lost packages as this sort of problem is no longer my fault and is out of my control.

For other concerns, you may visit my Contact Page and send me a message!

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