CreachivityShop

Order Tracking

SHIPMENT TRACKERS

GOGO XPRESS (PHILIPPINES)

tentatively unavailable due to GGX upgrading their systems

J&T EXPRESS (PHILIPPINES)

PHLPOST (INTERNATIONAL)

DHL POSTAL (INTERNATIONAL)

Frequently Asked Questions

Once you receive your tracking number, you may track its status at the following websites:

Use the tracking links above.

Did not receive a tracking number? Send an email at support@creachivityshop.com with the subject line "Order# - Tracking Request"

Possible reasons why your order was placed on hold:

  • Payment has not yet been received/settled
  • Proof of payment has not been sent (PH Customers)
  • There is an error surrounding the order (products, stock, shipping information, etc.)

If you have concerns regarding the status of your order, you may send an email at support@creachivityshop.com

Possible reasons on why your package was marked Return To Sender (RTS):

  • Receiver/Customer was not available to receive the item at home
  • Receiver/Customer was not able to claim their package from their country's post office in time
  • Address the Customer provided the shop was incomplete / wrong / changed

In these cases, please reach out to me via the Contact Form or directly through my email at support @ creachivityshop . com

You may also view my Store Policies regarding Returns & Refunds.

If your package has not been shipped yet, please inform me any changes in shipping information as soon as possible. Send me an email via the contact page or at support@creachivityshop.com
 
If your package has already been shipped out, unfortunately we'll have to wait for it to be returned to me first and you will have to pay for re-shipment fee.

You may place another order or send me an email at the contact page or at support@creachivityshop.com so I can include new orders / combine new orders together

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